Customer Service

As you already know, the Netspend Skylight One Prepaid Card is one of the most commonly used cards. Even though the SkyLightPayCard is not a credit card, it offers several conveniences that we can enjoy with our credit cards and other debit cards.

What is the Skylight One Prepaid Card?


Unlike credit cards and traditional debit cards which are linked to a bank account, the Skylight One Prepaid Card is focused on people who do not have a savings or salary account.

In such a scenario, with the help of the Netspend Skylight One Prepaid Card, the employer can pay their employees by crediting their monthly salary paid directly into the SkylightPayCard.

Now, as we mentioned before, the SkylightPayCard does offer several benefits that we normally enjoy with credit and debit cards. For instance, you do not have to carry cash around anymore as it’s readily available with your Netspend Skylight One Prepaid Card.

Moreover, you can use the card across all the commonly used merchant platforms, both in real life and online.

Finally, you get to easily track all the payments you have made using the Netspend Skylight One Prepaid Card. All you need to do is log in to your SkylightPayCard online account to access all the details and features associated with your card.

Netspend Skylight One Prepaid Customer Care

Even though the Netspend Sky Light One Prepaid Card has been out there for quite many years now and is used by lots of people, you may often come across questions and concerns for which you require the assistance from the official Netspend customer care team or the SkylightPayCard customer support team.

In this case, there are several ways that you can reach out to the Netspend Skylight One Prepaid customer support team and we have listed them below.

Option 1: Visit the Official Netspend SkylightOne FAQ Page

There is an official website with frequently asked questions related to the Netspend SkylightOne Prepaid Card, which can be accessed by clicking here.

In most cases, the question/concern you have might already be addressed by the Netspend SkylightOne card team, and with the help of the FAQ page, you can get immediate answers and resolutions.

Option 2: Call the Netspend SkylightOne Customer Service Team

You can also reach the SkylightPayCard customer support team by dialing the below number(s) depending on your current location.

Toll-free number: 1-888-606-9800

For customers outside the United States: 1-737-220-8956

Fax number: 1-888-628-9125

The customer support contact numbers are active between 08:00 AM and 10:00 PM (Central Time). On Saturdays and Sundays, the customer support team can be reached via phone between 08:00 AM and 08:00 PM (Central Time).

Option 3: Write an Email to Netspend SkylightOnePayCard Customer Support

You can also reach the Netspend SkylightPayCard customer support team by writing an email to

Option 4: Post to their Mailing Address

You can also reach out to the Netspend customer support team by posting a mail to the below address.

Netspend Skylight ONE,

P.O. Box 2136,

Austin, TX


It is important to note that you cannot send checks or cash via postal mail, as those will not be accepted.